Why do you call 311?
311 is a non-emergency phone number that people can call in many cities to find information about services, make complaints, or report problems like graffiti or road damage. Even in cities where a different phone number is used, 311 is the generally recognized moniker for non-emergency phone systems.
Is it okay to call 311?
Using your local 311 line will free up 911 operators to help people in life-or-death situations. Before you call the police, consider whether or not your concern is an emergency. If you have an emergency like a serious injury or fire in your home, call 911.
What can you call 311 for NYC?
Call us at 311 or 212-NEW-YORK (212-639-9675) from outside New York City. Text us at 311-692. Contact us using TTY (teletypewriter) or Text Telephone at 212-504-4115. Contact us using a Video Relay Service (VRS) at 212-NEW-YORK (212-639-9675).
Can you text 311 NYC?
People can access 311 over the phone, at nyc.gov/311, using Facebook or Twitter, by sending a text message to 311-NYC or through a 311 smartphone app for iPhone and Android.
When should I call 911 or 311?
A 911 call must be an emergency, and 311 is for non-emergencies that still require authorities.
What happens when you call 211?
211 works a bit like 911. The 211 center’s referral specialists receive requests from callers, access databases of resources available from private and public health and human service agencies, match the callers’ needs to available resources, and link or refer them directly to an agency or organization that can help.
What happens when you call 411?
411 Search is directory assistance with automatic call completion. An operator will assist you when you request: Phone numbers.
Are city agencies responding to 311?
New York City Agencies have differing levels of adequacy when responding to 311 311 Service Requests First launched in 2003, New York’s 311 Customer Service Center (known as “311”) allows New York City residents to receive information, register complaints and access non-emergency services.
What is the number 311 for?
311 is a non-emergency phone number that people can call in many cities to find information about services, make complaints, or report problems like graffiti or road damage. Even in cities where a different phone number is used, 311 is the generally recognized moniker for non-emergency phone systems.
What is a 311 operator?
Call Center Operations Unit. 311 is an easy-to-remember number to put callers in touch with the vast array of programs and services the City of Chicago has to offer. The 311 operation is available to report service needs, check the status of previous service requests, obtain information regarding City programs or events,…
