Are help desk jobs in demand?
Help desk technicians are in demand. According to the US Bureau of Labor, the number of jobs open to IT support specialists is set to increase by up to 12% by 2024.
How do I become a help desk support?
To become a help desk technician, you first must complete a high school diploma or equivalent. Though some jobs require a bachelor’s degree in computer science or a related field, some help desk tech jobs only require an associate degree and on the job training.
What job can I get after help desk?
After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator.
What is the salary of a help desk representative?
Help Desk Representative Salary
| Annual Salary | Hourly Wage | |
|---|---|---|
| Top Earners | $49,500 | $24 |
| 75th Percentile | $42,000 | $20 |
| Average | $37,217 | $18 |
| 25th Percentile | $30,500 | $15 |
What certifications do I need for help desk?
Marketable certifications for help desk technicians and computer support professionals may include the following:
- CompTIA A+ Certification.
- CompTIA Network+ Certification.
- CompTIA Security+ Certification.
- MCSA: Windows 10.
- MCSE: Desktop Infrastructure.
What is level 1 help desk?
WHAT IS LEVEL 1 SUPPORT? Level 1 support is the first tier of support, usually provided by IT support personnel with the least experience, lower understanding of technical issues, and limited access to company information. The technicians in Level 1: Collect customer requests and data. Attend to customer phone calls.
How much does a Tier 1 Help Desk make?
How much does a Tier I Help Desk in United States make? The highest salary for a Tier I Help Desk in United States is $49,198 per year. The lowest salary for a Tier I Help Desk in United States is $26,665 per year.
IS IT help desk a good career?
Working the IT help desk can be a great entry-level job. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer.
What does an IT helpdesk do?
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
